Shipping Policy

At Eternal Tailor, most customers collect their custom garments in-store after final fitting. We also offer local delivery within Bangkok for your convenience.

1. Delivery Timeline

1.1 Standard Orders (5-10 Business Days)

Production time: 5-10 business days from deposit payment

Process:

• • Day 1: Consultation and measurements at our Silom shop
• • Day 3-5: Initial fitting appointment
• • Day 5-10: Final fitting and collection

Note: Timeline may vary based on order complexity and alterations needed.

1.2 Rush Orders (3-5 Business Days)

Need your garment urgently?

• • Rush orders available for additional fee
• • Priority production scheduling
• • 3-5 business days completion

2. Collection & Delivery Options

2.1 In-Store Collection (Recommended)

Most customers collect their garments at our Silom shop:

• ✅ Final fitting and any last-minute adjustments
• ✅ Professional styling advice
• ✅ Garment care instructions
• ✅ No additional cost

2.2 Local Delivery (Bangkok)

For customers who prefer delivery within Bangkok:

• • Same-day or next-day delivery available
• • Delivery fee based on location
• • Free delivery for orders over THB 15,000

Contact us to arrange delivery after your final fitting.

2.3 International Shipping

For customers outside Thailand:

• • International shipping available upon request
• • Shipping cost varies by destination
• • Customer responsible for customs duties and taxes

Note: We recommend in-person fitting at our shop for the best results.

3. Delivery Partners

3.1 Bangkok Local Delivery

For deliveries within Bangkok:

• • Grab Express - Same-day delivery in Bangkok
• • Local courier - For scheduled deliveries

Delivery times depend on location and traffic conditions.

3.2 International Shipping (Upon Request)

For customers who require international shipping:

• • DHL Express - Fast delivery, excellent tracking
• • FedEx International - Reliable worldwide coverage
• • EMS - Cost-effective international mail service

Contact us for international shipping quotes.

4. Order Updates

4.1 Production Updates

We keep you informed throughout the process:

• • WhatsApp updates on order progress
• • Appointment reminders for fittings
• • Notification when garment is ready

4.2 Delivery Tracking

For local delivery orders:

• • Tracking number provided when dispatched
• • Real-time delivery updates
• • Direct communication with delivery partner

In-store collection customers receive WhatsApp notification when garment is ready.

5. Service Areas

5.1 Our Shop Location

Visit us at our Silom shop:

• • Address: 1045 Si Lom Rd, Under State Tower (Lebua)
• • Area: Silom, Bang Rak, Bangkok 10500
• • Nearest BTS: Chong Nonsi or Saphan Taksin
• • Hours: Mon - Sat: 9:00 AM - 9:00 PM (Sun by appointment)

Walk-ins welcome. Appointments recommended for fittings.

5.2 Delivery Coverage

Local delivery available throughout Bangkok:

• • Bangkok metropolitan area
• • Surrounding provinces (Nonthaburi, Samut Prakan, Pathum Thani)
• • International shipping available upon request

Note: For addresses outside Bangkok, please contact us for delivery options.

6. Issues & Support

6.1 Delivery Issues

If you experience any delivery issues:

1. Contact us immediately via WhatsApp or email
2. Include your order number and details of the issue
3. For damaged items: Take photos before discarding packaging

We will: Investigate and arrange replacement or remake at no additional cost.

See our Refund Policy for full details.

6.2 Production Delays

Factors that may affect timeline:

• • Complex customizations or alterations
• • Peak holiday seasons
• • Fabric availability
• • Multiple fitting adjustments needed

We will proactively contact you if we anticipate any delays.

7. Contact Us

Questions about your order?

• • WhatsApp: +66 97 986 6373 (fastest response)
• • Email: [email protected]
• • Response time: Within 24 hours